Mr. Stein
ably sums up the diminution of showing proper respect for individuals and the corrupt billing system. Does anyone think his insurance would have been billed this way if he hadn't spoken up? I have had this discussion with colleagues multiple times over the past 10 years about what is polite and what is degrading as far as addressing someone in a familiar way. They all claim I am old-fashioned and I say no, I am courteous and that never goes out of style. /soapbox