From the article. Yes, the encounter seems 'cute' and little Marshall seems obliviously happy. It never ceases to amaze me at the trust some parents put in government to provide safety for their children.
Most people see happy child, cute little tiger and 'oh, what fun' the glass is there to protect my little Marshall.
I see government/city/municipal zoo and remember the term 'low bidder.'
The good news is that because of cronyism and affirmative action the government no longer goes with the lowest bidder. For instance a “minority owned” company gets a 5% bonus, they can be 4% higher than your bid and still be the winner.
Of course today the government hires the most incompetent companies for contracts. Take CGI Federal for instance.