(1) They connected the phone line to someone else's residence, but billed me for the time it was connected to the wrong residence.
(2) I could not get DIAL UP to work (and I blamed the DIAL UP provider, afte all A T & T knows how to install telephones)
(3) It took forever ( 5 days for A T & T ) to install service at the wrong place.
(4) It took forever for A T & T to disconnect service (5 days).
(5) A T & T never got my telephone to work properly.
(6) On the installation visit, A T & T said my cell number was a bad number, and did not try to call the SECOND NUMBER they required for installation.
In Contrast, I bought the Magic Jack, and used the chat service to get it working in about 20 minutes. So I had PHYSICALLY had the MAGIC JACK, it was only 20 minutes before it was working fine.
Once upon a time I moved into a place and idly connected the phone line to a phone and found it was working and found it was also connected to someone elses house miles away. weird. So of course I ran up the bill. lol.