She can act like whatever she wants after being trapped in that hell for all those years. I doubt that most of us would be calm, cool and collected (remember, the guy could have come back at any moment) and the dispatcher’s whole handling of it was bad.
Not if she is looking for response from a 911 operator
who never heard of her and deals with nutjobs all day.
the dispatcher’s whole handling of it was bad.
Cops showed up and got everyone freed.
Define bad.