Something similar happened to me some years ago...
I was speaking with a Fluke representative, and in passing he asked me if I had any complaints with Fluke’s meters. My only complaint was that some evil-doer stole my tool box, and my Fluke 87 along with it!
A week later there was a box for me at work from Fluke, with a brand new Fluke 87 VOM!
Any time I need meters or recommend them, the one I always go with is Fluke!
Mark
Maybe I should approach Fluke regarding the used 8000A DVM I bought at a computer show for $5 8 years ago that has a bad voltage channel....
Called the factory to see how much a replacement would cost and they sent me two gratis.
They make an exceptional product, and with customer service like that, I recommend them every opportunity I get.