[Jim Noble]

That is not funny “humor.” It is cruelty and directed at customers.

Right. It's not funny. It is cruel. It is directed at customers.

So what?

My point is, in a healthy society, the appropriate punishment is permanent loss of 3 customers.

The appropriate reaction of the beached whales is to tell the manager, not to go back, and then shut up out of embarrassment.

It's a sick society that turns this into a news story.

[SaraJohnson]

I agree that with all that’s going on, this should not be delivered as “news.”

However, I think you are out to lunch in the customer relations and employee supervision departments of the resturant business.

[rlmorel]

My view exactly.