I agree that with all that’s going on, this should not be delivered as “news.”
However, I think you are out to lunch in the customer relations and employee supervision departments of the resturant business.
Why do you think I'm out to lunch in those departments when I haven't posted anything about those aspects of this farce?
Whoever wrote it would be fired if they worked for me. Whether or not there's a supervision problem is impossible to tell from the facts we know, if you've ever been a supervisor, you know there's a first time for everything.