What is KEH's warranty policy? We unconditionally guarantee all merchandise for 14 days, no questions asked, from the invoice date. If you are not 100% completely satisfied with your purchase you may return any unused or defective merchandise for a prompt refund within 14 days of your invoice date. Please contact a customer service representative via email at service@keh.com or phone (770) 333-4200 PRIOR TO returning the item, so we may solve your problem in the fastest, most convenient manner possible. New Equipment Warranties on new equipment are provided by the manufacturer. New equipment must be returned to the manufacturer for service after 14 days from the invoice date. Used Equipment KEH includes a 6 month, non-transferable warranty on used products. Defective equipment must be returned to KEH and may be repaired, replaced or refunded at our option. Warranty is voided in the event of customer damage or misuse. Select collectible items are not guaranteed to be sold in working condition as they are sold for collectible value only. Items purchased from our AS-IS category are sold as "no warranty and no return". Warranty limited to repair or replacement of equipment only and does not include cost of rentals, lost fees, or other expenditures. Certain items in Collectibles are sold for their collectible value only and are not covered by any warranty. These categories include Agfa/Ansco, Kodak Collectibles, Large Format Collectibles, Miscellaneous Collectibles and Novelty. Also exempt from warranty is As-Is equipment. An optional 1 to 3 year warranty (from date of purchase) is available for many of our new and used camera bodies and lenses. The warranty must be purchased at the same time as the covered equipment. The price of the warranty is based on the type and value of the equipment. If you wish to add a warranty to a web order, please contact the sales department at (770) 333-4200 or email sales@keh.com with your web order number. Do you offer extended warranties? Yes, KEH does offer third party extended warranties covering the vast majority of our new and used bodies and lenses. Please contact a KEH sale representative at (770) 333-4200 for pricing information, as the extended warranty must be purchased on the same invoice as the equipment being covered by the warranty. Due to the complexity of ensuring the correct extended warranty is purchased, KEH does not offer extended warranties on its website. What do KEH's equipment grades mean? We believe that our grading system is the best in the industry and offers an option for every taste and budget. We strive to provide clear, accurate descriptions of each grade so you will know what to expect when you buy from us. When you trade or sell your equipment to us, we evaluate it using the same criteria. NEW As packaged by the manufacturer complete with manufacturer’s USA warranty. Not previously owned or used by a consumer. *You have probably seen the words “NEW” or “LOWER PRICE” listed online where prices usually appear. Due to certain manufacturer’s minimum pricing requirements, we are not permitted to publish the price if we sell it for less than the manufacturer’s Minimum Advertised Price (MAP). While these listings may seem inconvenient, it is our way of letting you know that when you call or click-through on the website, you will be quoted the lowest pricing anywhere for comparable items.* NEW DEMO As packaged by manufacturer complete with manufacturer’s warranty. Never owned by a consumer but used for demonstration.* LN “Like New” 97-99% of NEW. Includes original box and instructions.* LN- “Like New Minus” 97-99% of original condition. Extremely slight wear only seen upon very close inspection. Box and accessories usually not included. Glass perfect.* EX+ “Excellent Plus” 90-96% of original condition. Exceptionally nice. May have slight wear on finish but visible only under close inspection. Glass very clean.* EX “Excellent” 80-89% of original condition. Shows moderate wear for the age of the item. May have small dents and/or dings and slight finish wear. Glass may have slight marks, anomalies and/or blemishes that will not affect picture quality.* BGN “Bargain” 70-79% of original condition. Shows more than average wear for the age of the item. May have dents, dings and/or brassing and finish loss. Glass may have marks, anomalies and/or blemishes that should not affect picture quality.* UG “Ugly” Very rough looking. Multiple impressions in metal, excessive finish loss and brassing. Glass will have marks, fungus and/or haze which will affect picture quality.* AI “As-Is” Usually to be used for parts only. All equipment sold in As-Is category carries no warranty nor return privileges. The equipment most likely has one or more functions that are inoperable and may have missing pieces. Defects will include, but are not limited to the problems listed on the description, however the standard KEH grade will apply for the cosmetics of the item.* Glass Disclaimer* Frequently, lenses, even when brand new, will have a slight amount of dust visible within the lens elements. This is a result of the manufacturing process and will not affect image quality or resolution. As a result, used lenses may exhibit the same consistencies. ACCESSORIES INCLUDED: NEW and LN equipment as packaged by manufacturer. Manufacturer or distributor does not always provide straps, batteries, caps, shades, etc. Instruction books, caps, batteries, cases and straps sold separately for all other grades. What accessories come with used equipment? Like New products are as packaged originally by the manufacturer. The manufacturer or distributor does not always provide straps, batteries, caps, shades, etc. For all other grades Instruction books, caps, batteries, cases and straps, etc. are sold separately unless otherwise noted in the product description.
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