You can tell this is in the UK.
If this had been America the owners would have realized these two are probably their best customers.
But in the UK they have no idea how to run a business and run off the two people who were paying often.
I would have just upped the prices a bit or changed the menu. Take advantage of the fact that these guys obviously like the food.
But in the UK they have no idea how to run a business and run off the two people who were paying often.
I would have just upped the prices a bit or changed the menu. Take advantage of the fact that these guys obviously like the food.
How are they the restaurants best customers? They are eating more than the cost of the buffet, which is netting the business a net loss. Plus, they were not ordering any drinks, which typically generate a high margin to offset the low margins generated by buffets.
A business has the right to choose who they wish to have as customers - I encounter potential customers nearly everyday who I politely inform that I cannot be of assistance to them and refrain from offering any more details.
The comments from locals that accompany the story do indicate that the restaurant has changed the wording on its menu to include verbiage that somewhat limits the buffet, which is prudent. It is absurd that some people feel the need to go in and eat a week's worth of food at a restaurant. Of course, the easy solution is to just remove the choice of buffets for everyone to prevent the minority slobs from tanking your business.
That was my first thought. Would have used them in a TV promotion. For every guy like one of these two, there are a lot of women who won’t even finish the plate they served themselves. It is true, I think, about the sorry state of Brit enterprise.
Guys that spend $10 to eat $30 worth of food aren’t your best customers. At an all you can eat place your best customers are the ones that fill up on a single plate.