The interview is on video. IMHO, this was a very smart move on her part. She makes herself (and Chick-Fil-A) continue to look noble and honorable. In the old days, employers trained service workers to never hit back at irate customers; just stay calm and continue to be polite. It’s refreshing to come across an employee these days with that sort of training. She seemed to be using that training in her interview, too.
He seems a bit creepy. (the boyfriend that is...)