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To: BobL
I'm old fashioned, I believe that you owe the obligation of good service to the customers who buy your stuff and keep you in business.

There are limits, of course, but the current philosophy of forcing customers to buy new stuff before the old stuff is slap worn out really sticks in my craw.

I've been out of the hardware business for almost 20 years, still have customers who call me for advice before they repair something old or buy something new. That is worth a lot to me.

13 posted on 02/21/2012 2:57:05 AM PST by SWAMPSNIPER (The Second Amendment, a Matter of Fact, Not a Matter of Opinion)
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To: SWAMPSNIPER

“There are limits, of course, but the current philosophy of forcing customers to buy new stuff before the old stuff is slap worn out really sticks in my craw.”

For sure. Apple may have been the most notorious - when they charged you almost the price of the IPOD to replace the battery that was heavily integrated into the unit...and gave you no other option.


32 posted on 02/21/2012 4:53:11 PM PST by BobL (I don't care about his past - Santorum will BRING THE FIGHT to Obama)
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