My hubby told me something "wouldn't start" and I automatically asked him if he was sure it was plugged in. He gave me such a look. But half the time at work when someone would come to me with "it just won't turn on" the problem was that something wasn't plugged in.
I finally got fed up with one that had cost us several truck rolls for HIS problem, and took the call over from my crying Level 1 girl, and asked when it would be convenient to de-install him.
LOL! He backed way off. I gave him the name and number of a mom&pop computer repair shop, and told him that if it was our problem, we would pay them.
They later said that he was the biggest PITA they ever took a bunch of money from.
/johnny
If Tech Support couldn’t help him the fault probably isn’t in the manual. Which is likely why...
...he
...called
...Tech Support.