It was not anything that could be judged an Act of God or an Act of Nature. It was the actions of the man that Costa hired to run the ship. They chose poorly. Things like that have to be paid for.
Exactly! If you're going to come out and make an offer at the very least it should be free. If not, don't offer anything and keep quiet.
My mom got 60% off her next cruise when the cruise she originally took had to change destinations/itineraries due to an approaching Hurricane and she ended up cruising through the Panama Canal and Pacific route instead of in the Caribbean. She got 60% off for her next cruise because of the itinerary change.