That’s no excuse for missing three installation appointments and a voice-mail hell system that literally goes around in circles, asking the same questions over and over.
Sure there is, if it’s all tied to a part of the business you want dead and is dieing naturally anyway. As people move away from landlines the revenue drops but the cost to them mostly stays the same, they still have the same number of miles of phoneline to maintain even though over half the houses they run past aren’t connected anymore. The only part of the cost they can control at all is the in home service guys. Just on the cost revenue picture alone they’re probably having to get rid of them faster than would allow them to maintain old service levels just because that’s really the only flexible cost they have.