As for the worst "customer service" of all time, I'd have to say the IRS. They "close" at 430 pm for heaven's sake. When you call them, you are on hold for a minimum of 30 minutes, and then they "don't know anything" about your return. Even if THEY made the mistake. But they are experts at getting the paperwork to you in a New York Minute if you owe THEM. Complete with forms to arrange for immediate payment, or setting up a payment plan, all sprinkled with warnings and threats if you don't reply immediately.
Comcast blows; we abandoned them for U-Verse. Is U-Verse perfect? No, but since my neighbor’s brother is an installer, I can usually get the problems sorted out quick.
Ever had to deal with the unemployment office? Shamefully, I did earlier this year. After a few phone calls to get some questions answered, I was directed to visit a certain office. Once there, I was told I was at the wrong office and need to "take" these forms across town to "Shakira" since she was my case manager. Across town, "Shakira isn't in the office today but I can leave these on her desk." "When will Shakira be in?" "You can call her. Here is a number and you 'need' to use that phone right there (among the riff raff and fighting hooligan children with the two moms screeming at them)." "Hello, Shakira? We talked this morning when you told me to come over to the west side office.... You didn't know you were my case worker? Huh. Your'e name is on the form and is the reason I called YOU this morning.... I have some questions and would like you to review this form? I've done a lot of driving and standing in lines and waiting today. Where might I find you so that we may speak? ..... Oh, you are on 4th floor in this building, huh? I was told you weren't in the office.... Oohhh! Jakolyn meant this floor office? Shakira, I would like you to come down to the third floor where I am in the next few minutes. It took Jakolyn 27 minutes to figure out you were not in your office down here. See, If I have start this goat rodeo again in the morning we might be reviewing these forms and having discussion at whatever penal institution they send me to following my extraction from the vehicle crashed into the lobby of one of these two buildings. .... You'll be right down? That'll be great, Shakira. I'm so happy and I look forward to meeting you in a couple of minutes."