>>The “explanation” you wanted is information that’s been readily available for MONTHS before the price hike was announced. <<
You’re not getting it.
Not everyone is a news junkie or an internet junkie for that matter.
I don’t really care how smart you think I am or if you think I’m dumb as a box of rocks. The truth is, if a business wants to keep customers it makes them happy. Netflix didn’t. They were arrogant (by the CEOs own admission) and didn’t meet the needs of the customers. If your restaurant or your grocery store boosted their prices by 60% in one day, they would lose customers. Netflix did just that and could have tempered it by explaining the cost. They didn’t. They left their customers to do the research. Bad move. They lose customers.
We here in America have the right to buy what we want. People don’t like arrogance.
I’m smart enough to know when a business model doesn’t work. I have a degree in business management. This one didn’t work and it won’t work in the future. They soiled their brand. It’s a pity.
No I’m getting it just fine. People like to whine. No company owes an explanation for a price hike, and 99% of companies never give one. It’s really simple, if a company decides they need/ want to change their prices they do it, if they have a relationship with customers that involves automatic payment they warn the customers first so people don’t suddenly see more money coming out of the account, if there is no automatic payment they don’t you’ll find out when you see the bill, if the new price isn’t equitable to you you end your relationship with them, if it’s OK you stay.
That’s how all the other companies do it. Think Netflix should somehow sit down with their 23 million customers and explain the basics of capitalism to them is silly. And if you have a degree in business management then you already know everything I said, but you’re being emotional. I’m being logical. I run into a price increase probably every week with one transaction or another, not a damn one comes with even a word of explanation.