There are sites where you can test your broadband to make sure you are getting the speed you pay for. If it is consistently below what you are paying for, call them.
We are on WideOpenWest. My hubby tested and found that our broadband was lacking. He called and it was corrected. It happened again and they sent someone out to our house. A squirrel had chewed the wires. Now ours is perfect for 50.00 a month.
Sounds like WideOpenWest has great customer service. Are they a satellite service like Hughes or standard cable broadband?
Our only option here for standard cable broadband is Comcast and their service level is crappy.