Sounds like WideOpenWest has great customer service. Are they a satellite service like Hughes or standard cable broadband?
Our only option here for standard cable broadband is Comcast and their service level is crappy.
It’s a secondary cable company
That used to be true. Today a small minority of rural customers face that with underserved DSL, during peak hours. Outside of those rural areas, connections with staggering bandwidth between 20mbs and 100mbs are cheap, and the infrastructure is there to handle even the highest capacities of users online with no throttling. Hell, I just upgraded and got a new package with 150mbs down and 35mps up. I could conceivably stream VUDU's highest quality (the highest in the business) movies to 16 different televisions in the house, and still have enough bandwidth left over to FReep.
Or put another way: Even if so many users were on that I reduced to 5% capacity, I could still watch HD Netflix without a slowdown. Theoretical numbers aside, it's not unusual here to have 4 televisions streaming movies from the net, 2 computers playing online games and still 2 more computers surfing the net. All without a any slowdowns that are discernible to the users.