you have the same version of the software installed? If so, I would just uninstall and re-install again to see if it would work. If it is the same phone and same software version installed, there’s no reason it shouldn’t work correctly.
I can see that it is installed but cannot find the battery icon anywhere or a menu option to show it. My phone just displayed it from the start but hers won’t display it.
They are identical phones bought on the same day at the same place. any thoughts on where i would look to find a menu?