In order for an addict to recover and partnership in the recovery needs to exist. In this case, the casino had him on their list of problem gamblers. As such they broke that trust to Williams to assist in his recovery?
I worked as a casino host for 2 years (back when it was fun). Self exclusions and even permanant evicts can easily stroll in the doors as long as they look over the age of 30.
The only time they were identified as persona non grata was if they had a win big enough to run tax paperwork on at the cage. The name would come back as an exclusion or an evict and the casino was no longer obligated to honor the payout.
Evicts and exclusions also stayed on the mailing list, which is handled by a third party, unless they ask to be removed.
Don’t get me wrong. The casinos can track players cards and roll back DVR film to investigate any activity they want. But there is no standard procedure to scan constantly for the thousands of names that have been flagged at one time or another.
It was a fun job for a while. I gave away apx 30k a month to guests in comps and helped with 100k giveaways. But when the economy started to slide the casino got cheap and mean. I dont miss it.