We have AT&T and I have to admit, I am not overly impressed with the service. I do not get signal in places (usually in buildings) where people with Sprint, T-Mobile, et al, do. I guess those pockets are part of that 3% where you DON’T get service.
I wouldn’t use AT&T if THEY paid ME.
I’m an AT&T customer who has had my share of issues with the company, including taking my business elsewhere at times.
That said, this is a free society and a free economy.
I respect the right of any American company to refuse to do business with clients “making threats to physically harm or damage employee or company property; frequent use of profane or vulgar language,” etc.
Semi-vanity: anybody got intel on what, if anything, is good (or bad) about U-verse? We’ve had the DSL for 10 years or so and haven’t had any trouble.
Colonel, USAFR
2 years after I discontinued 2 business lines and paid their bills in full (but did not physically move) AT&T turned my allegedly unpaid account over to a collections agency with charges invented from about 6 months before the lines were discontinued. They could have sent me any number of proper invoices or letters even claiming their billing was in error. I never received anything (and continued w/ATT on my other 2 lines so it’s not like they didn’t know where I was) about the closed accounts/lines until the notice from the collections agency.
It is completely impossible for me to be an ATT customer. It will never happen.
And just think, they’ll soon be bringing this great value and customer service to T-Mobile customers. T-Mobile isn’t that great either, but it’s the best of a bad lot. AT&T is the worst of that bad lot.
Here’s the trick to dealing with ATT. They have BBB preferred rating. As such they agree to use BBB arbitration which means they have to pay for it! It’s a trick I’ve used on a couple of companies that went squirrely on me.
I actually recently did it on ATT and they completely changed their tune when BBB called them with a complaint. But don’t tell everyone I’d hate my little trick to get too much publicity—just keep this a secret between us freepers :-)
Now I do usually get very close to that max (Speakeasy and Speedtest test sites) but c'mon, that's pretty low BW in 2011 and it's the best they offer here. AT&T does offer more BW but just not in this area.
When you have four people with four PCs in a house all trying to DL, surf, play games, etc. where does AT&T get the idea that 6m/512K asynchronous BW is "family friendly"? 512K? That's not even half a T1!! If I had access to another ISP, I would drop AT&T in a second.
I just switched from AT&T DSL to Cox cable. I did this two weeks before the new TOS came out.
Twenty times faster download rate, at the same cost as AT&T.
It was an easy decision.
We had AT&T iPhone 3GS service. It sucked.
I don't like the other stuff, but I have a hard time viewing giving customers a new, more satisfying way to cancel a service so bad it almost qualifies as fraud, as a bad thing. If it was me, I'd call them up and commence with the obscenities and keep ramping it up till they cancelled, which is what I called for in the first place. Isn't this a MUCH more customer friendly cancellation policy than say, AOL's, who would do dishonest and abusive things to avoid honoring your intent to cancel?
They say this as if they expect it to REDUCE "bad behavior"! As hard as it is to escape from most telecommunications contracts for non-performance on THEIR side, sounds more like a free pass to me.
I realize this is about DSL, but AT&T recently took over my mobile broadband data service from Alltel... They sent me the wrong type of modem. I called to get it changed. After three transfers and enough time on hold to go over my ‘minutes allowance’ for the month, I finally got to someone “who could help me”.... Someone who didn’t speak English very well... Who demanded my social security number before we could progress.
After I told her that it was illegal to demand a SSN for identification, and I wasn’t going to give it to her, she said she couldn not proceed with the discussion without it.
So I told her to go to h377, and figured out a way to get around the wrong type of modem issues.
So, After fifty dollars of expenses and five hours of software hassles, I finally got connected.
At first I was pleased, once all the technical problems got worked out, because my bandwidth / download speed was four times faster. But there is a huge downside... They have shut my connection down completely from 10PM to 10 AM every day since they took over. And I have waste hours on the phone to finally talk to someone in some foreign country who will demand my social security number??? No thanks.
Unfortunately I’m out in the boonies and my only alternative is Satellite Internet which costs three times as much and apparently has very similar service issues (or, rather, lack of service).
I hate AT&T. Call them All Trouble and Tedium.
I spent four hours on their website to try to find someone I could email, or fill out a web form or something, and I could only find telephone contact info.
Oh, and half of the manuals and communications that they have sent me have been in Spanish ONLY.. Someone might inform them that New Mexico is slightly different from Mexico, and that English... at least for a short time more, is the default language of the state.