I’m an AT&T customer who has had my share of issues with the company, including taking my business elsewhere at times.
That said, this is a free society and a free economy.
I respect the right of any American company to refuse to do business with clients “making threats to physically harm or damage employee or company property; frequent use of profane or vulgar language,” etc.
The problem here is that AT&T will use this to essentially put a stop to any complaints. The minute they screw up your bill and then tell you too bad...if you get angry you will be punished by having your service cut. I have been on the wrong end of AT&T’s mistakes before, and let me tell you that I was angry enough to swear when they refused to fix the issue.
This isn’t about a company trying to operate and “do business”, its about acting like a monopolistic entity that does not have customer service as a priority. They want the right to cheat you and then deny you any redress.
If you could get hold of someone who speaks English without an accent and actually tries to solve your issue instead of just reading their retarded call-center script, customers would have no reason to use profane or abusive language to some Indian or Filipino twenty-something who tries to tell them his name is really Bill