When I was working for a CC company, we were told that it was required by law that we send written confirmation that the account was closed.
Make the same demand when closing a checking account, too. Back in May I thought I’d closed 2 checking accounts (I was restructuring my business start-ups), only to find a few months later that they’d never been closed, when the bank sent notice that I was being charged inactivity fees. So I called up the bank again and demanded that they be closed, and the fees reversed. A month later the account security department at that bank sent notice that they were forcibly closing the accounts due to MY mishandling of them! So I called again, made sure I was speaking to a supervisor, and gave them a piece of my mind. They responded by claiming that I had somehow “misunderstood” and had only imagined demanding that the accounts be closed.
I’m in the process of changing banks before reporting them for attempted fraud. Unfortunately I had several types of accounts with that bank, so it’s taking a bit longer than expected to untangle my finances from them.
It was Associated Bank, if anyone was curious.
Great! My bank, too. Grrrr! So far no problems, but they have been calling me to schedule an appointment about ‘changes at the bank’ so we’ll see what’s up with that.
Time to change to my local credit union, I’m thinking!