I’ve called them many times.
The tech guy has been out here twice recently. He has no idea what the problem is.
He said it’s *possible* that a tree in the distance is in the way, but I said that the tree is in the same spot at 3am as it is at 3pm, so why a slow to no connection at 3pm but a fine connection at 3am? He had no answer to that.
The dish is already on top of my house which is two stories high and he said maybe dig a new hole in the ground and put in a 55-60 foot pole instead.
If I was convinced a tree was in the way, I probably would do that, but the evidence seems to prove otherwise.
There have been instances over the past month - for two or three hours at a time - when I can get on during the day and the speed is flying, but most of the time it’s next to nothing.
And I take note of what the weather is like when the speed is fast and it doesn’t seem to matter.
Are you using the dish for TV as well?
The other thing, is that at different times of the day there are more people on than at other times and the load is maxing out the sat. capability.
“He said it’s *possible* that a tree in the distance is in the way, but I said that the tree is in the same spot at 3am as it is at 3pm, so why a slow to no connection at 3pm but a fine connection at 3am? He had no answer to that.
The dish is already on top of my house which is two stories high and he said maybe dig a new hole in the ground and put in a 55-60 foot pole instead.
“
Sorry missed this post before. 2 story house will make it difficult to check the dish. Check the simple and available things first, loose connectors, any splices on the cable coming into your house, check those also.
If its standard coax make sure they are at least finger tight.
Disregard the 55-60 foot pole, to go that height you would have to use a tower, or a pole so huge. At that height a normal pole would have too much sway in windy conditions.
You should have a pro check out the dish.