Posted on 09/19/2010 5:50:37 AM PDT by library user
I have satellite internet, which is going to be slower than DSL/Cable, but have experienced a strange phenomenon recently.
If you were to send me a link to a 10MB file to download, I could download it successfully in seconds.
However, I can barely browse web pages, as browsing the web is so slow I can barely use it.
Is this a TCP or DNS problem that can be adjusted?
I have scanned with many types of anti-malware (Malwarebytes) products and anti-virus (Bit Defender, Kaspersky, etc.) and it doesn't appear to be a virus issue.
Any help most appreciated. Thanks!
If your system has an average signal level of 60, you will experience constant outages.
You should have an average signal strength of 75.
The satellite industry considers 70 as the minimum signal level for all transponders.
The tech guy who came to the house said the signal goes from 1 to 100 and he’d be happy if he got it up to 30. He left me around 20. I need to demand to talk to management about this?
Depending on how far out “in the sticks” you live, you might want to see if there is any mobile internet (3G/W-CDMA) coverage in your area. The bandwith is likely to be lower than your satellite, but it should offer lower latency.
Download and run fiddler2. It can tell you where the hang ups are. The traceroute cmd can also help to pinpoint where the packets are getting lost or slowed down. Another way to troubleshoot is try another computer (e.g. friend’s laptop, or etc.)...
Yes.
However the installers are contractors (even if it says
Direct TV or Hughes on their trucks).
Call and ask to speak to a supervisor. Get your case elevated.
Tell them you want a professional installer.
Get them to reimburse you. I had the same problem with my dad's installation.
Paid a local professional to fix it.
Cost me $80.00.
Hughes reimbursed my dad for it by taking it off his bill.
I had a similar problem and it stopped when I shut off Zone Alarm.
Have a look here:
http://www.dslreports.com/forum/r24687137-HN9000-Dish-needs-repositioning-according-to-HN
Good source for information:
http://www.dslreports.com/forum/sat
“Something else I forgot to mention: whenever it gets light outside is when the internet gets slower. At 3am when I get up for work, I can do pretty much whatever I want. Browsing is fast as hell then.”
When you use satellite, you send data over the phone line and receive data from the satellite. The setup guarantees latency issues. When you down load a file, you upload basically one request and the system sets up one download. When you load a web page, you can have dozens or even hundreds of uploaded requests and scheduled downloads from the satellite each adding its own latency issues.
On top of everything else, you are competing for satellite time with every other subscriber to the system. If there is a 15 second scheduling delay, you may not notice it with one big download. If a web page has to deal with a dozen 15 seconds delays, suddenly you have an unusable system.
I live out in the sticks, our initial options were satellite and POTS. Now we have 3 different wireless high speed options. You may have other options now.
Besides dish alignment, check for trees, shrubs, weeds that may have grown into the line of sight of the dish. also check for dirt, (bird droppings etc) on the dish or the LNB. And check the cables from the dish, cables may have been damaged or corroded over time from poor installation.
More proof that your dish is misaligned.
“He said it’s *possible* that a tree in the distance is in the way, but I said that the tree is in the same spot at 3am as it is at 3pm, so why a slow to no connection at 3pm but a fine connection at 3am? He had no answer to that.
The dish is already on top of my house which is two stories high and he said maybe dig a new hole in the ground and put in a 55-60 foot pole instead.
“
Sorry missed this post before. 2 story house will make it difficult to check the dish. Check the simple and available things first, loose connectors, any splices on the cable coming into your house, check those also.
If its standard coax make sure they are at least finger tight.
Disregard the 55-60 foot pole, to go that height you would have to use a tower, or a pole so huge. At that height a normal pole would have too much sway in windy conditions.
You should have a pro check out the dish.
Sounds like a "side-lobe" issue. Sometimes, when you are adjusting dish position, you will pick up a signal from the correct satellite that has a lower amplitude than the main signal. Even when you adjust your dish position to the strongest point of that side-lobe, the amplitude remains lower than expected.
The installer should adjust the dish position beyond the "lobe" that is currently being pointed at and find the main signal lobe of the satellite. That main lobe could be up to a full degree, or more, away from the side lobe in any direction.
But you still upload an acknowledgment for each packet you receive.
I had a similar problem (affecting Firefox and IE). I used Process Explorer and found there were constant hardware interrupts. The reason for it was wuauclt.exe, which is Windows Update.
Using Process Explorer I just suspended wuauclt.exe and the hardware interrupts stopped. My computer went from so slow to back to normal...fast.
I will do Windows Update manually instead of letting wuauclt.exe run. It was driving me crazy and ruining my web surfing.
Have you used Process Explorer yet?
I can’t address any software problems but make sure the dish is not warped or bent. If the dish is only slightly out of round you’ll never get a good signal. You can also try replacing the LNB. I once had a signal problem on a large dish. The signal would come and go. Had the dish aligned,spectrum analysis,etc. Nobody could figure it out. I decided to replace the LNB and when I started working on it a bee flew out of the feed horn! Problem solved.
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