I have Verizon.And before that I had Comcast.Say what you will about their ads but Verizon's service is light years ahead of Comcast....both TV *and* internet.Second only to the satellite providers in the number of HD channels,IIRC.
In my condo complex when Verizon became available I heard that a third of residents switched from Comcast in the first month.
Our apartment complex was stuck with Dish (via Mosaic) for a couple years. Before we had Cox Cable and were satisfied.
Within a week complaints were pouring into the office. I made it a point to submit a complaint every month. Our apartment manager could do nothing - it was a decision made by the head office. I sent a complaint to the head office, it was forwarded back to the apartment manager. I sent another one, asking it not be forwarded to our apartment manager because there was nothing she could do about it. It was forwarded to our manager.
Finally the head office sent out a letter asking people if we were satisfied with our service. Not one single letter was returned that supported Dish. Verizon FIOS was allowed in last month, the rep would be there starting at 9 AM. A crowd was waiting.
I now have FIOS. I can watch TV even in a heavy rain or with heavy cloud cover. Service isn’t interrupted every few hours waiting for the lost signal to be reacquired or the schedule to be updated. I can even flip back and forth between channels, Dish took 3 - 5 seconds to change channels.
Comcast has everyone by the short hairs in my complex. The association covers cable and Comcast bundles 3 services. So, most people default to Comcast because the only alternative is Qwest.
Comcast’s billing is notorious. I got hassled once over a bill even given that I do electronic bill pay. Then, for months my Comcast bill was $2.00. Some older woman in the area went to the local Comcast office and smashed their glass tops with a hammer. Since then, they’ve been behaving better, but only marginally so. Apparently, all the employees (even those overseas) have been told about the mighty wrath that their shoddiness provoked.
In my area the Verizon TV service is very bad....mostly because there isn’t any. The fiber trunk runs right in front of my house, but Verizon only offers internet and VOIP telephone service.