Posted on 03/19/2010 8:17:44 AM PDT by brytlea
I hope this won't get me in trouble, and I'm not sure I put this in the right place, but I know that Freepers are the smartest people on earth and I am in need of tech help. I have a HP B8350 printer that suddenly is telling me there is a problem with the cartridges. Initially it said the tri-color cartridge had a problem and suggested I take it out and put it back in and/or replace it. I did both of those things, and it still will not print (just continues to give me an error window when I try). I stupidly took the other cartridge out to see if there was some issue with the way the problem one was put in, and when I put it back in the light started blinking for that one too! At any rate, I have tried unplugging the printer, turning everything off and back on, and taking out and reinserting the cartridges. I am working on a project and need to print and I really don't want to have to buy another printer (this is the large format pro model, so a little more expensive to replace). Can anyone give me some ideas. Oh, yeah, I did go to the HP website and google, but have not found anything about this particular problem. :(
LOL I have to say, it’s why I HATE when I have to print things, because these things just sort of do their own thing. Personally I think they are a communist plot to drive us crazy.
Hmmm. You know, I had another HP that just quit (problem with the paper loading) and I finally tossed it too after the problem could not be diagnosed or fixed. But that was a much cheaper printer, and I’m really tired of this stuff being disposable.
It will not even go thru the cleaning process. It just gives me this error.
Alcohol and lens-cleaning paper, if you've got it.
If you don't have the lens-cleaning paper, use a clean coffee-maker filter.
I guess I have to do that....arrrrhhhhhhhg!
OK, now you’re really scaring me. Delete?!
Since I’m a photog I actually do have lens cleaning paper. :)
Another possibility, short-term, is to print with “Microsoft Office Document Image Writer” as your printer selection, then put the file on a thumb-drive or CD and take it to someplace like Kinkos and actually print it there.
Yeah I would remove it from the control panel as hardware and let windows auto detect it. Do you still have the installation software it came with? I would also bet hp has the driver on their website which you can download.
Good. I was afraid you’d say “I don’t have lens paper and I don’t drink coffee”.
I could even send the file to someone to print, but the problem is, I’m working on name tags for our reunion (why did I say yes????) and I need to look at what they are going to print like and make adjustments until they are right. So, that would entail way more than I want to do!
HP has wonderful detailed support. I emailed them so that I could save the email instructions...which I keep in my users manual.
They promptly answered & sent detailed instructions on how to fix the problem. I'm not a computer whiz - but the instructions were very detailed & I quickly solved my problem.
Here are some links for you.Good luck & let us know if you solve your problem.
deskjet_support_en@mail.support.hp.com
http://www.hp.com/country/us/en/contact_us.html
HP has wonderful detailed support. I emailed them so that I could save the email instructions...which I keep in my users manual.
They promptly answered & sent detailed instructions on how to fix the problem. I'm not a computer whiz - but the instructions were very detailed & I quickly solved my problem.
Here are some links for you.Good luck & let us know if you solve your problem.
deskjet_support_en@mail.support.hp.com
http://www.hp.com/country/us/en/contact_us.html
I recall several occasions when I've installed new hardware (printers in particular) where the instructions were generally of the form "Install software from installation disk before connecting device to computer".
Oh gosh, if I didn’t drink coffee I would have tossed this thing out days ago! LOL
This sounds like I need to call my techie son. Why did he have to grow up and leave home??
windows pretty much auto detects all hardware now and installs it
I don’t really understand what that means, where does it auto detect it from?
is your printer using a usb connection?
There are companies where you can email your attachments and they will print the documents for you
BTW...the printer was working fine when it just quit—it wasn’t dropped or bumped or had coffee spilled in it or anything....it just quit. I honestly believe there is a pre-programmed death date embedded in the hardware...only HP would know. But again, considering the cost of a new printer amortized over thousands of printed pages, it’s not worth the time to mess with.
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