They just changed that! If you sign up for online statements, they will not charge the $10 to make your mortgage payment. I gave them grief for most of the three years we had to pay that - my auto loan didn’t require any payment to make an internet payment. We don’t have any retail outlets in New York. I wouldn’t have my checking account where my mortgage is for anything. Large banks just don’t know how to SERVE!
And their systems analysts form designers forgot that color is important to indicate function and previously color/function deposit and withdrawal slips are not all the same two colors. eeeekkkk!
As soon as two women who work there leave, I will go to a different bank. I have little to lose and community bank means I am not going into the maw of some corporate entity.