How did they overbook a flight by 38 #%!@ tickets?
I am wondering the same that you wrote, “How did they overbook a flight by 38 #%!@ tickets?”
There is a big difference between getting to your destination via your paying for the tickets and the airline confirming your schedule, and spending many hours on a bus to get there.
I think Delta “got a whole lot of splainin’” for bumping these 38 folks. Bump of 2 or 3 understandable, but how the hell could Delta screw up with 38? Is Delta now hiring the mentally handicapped? The PR department will have their hands full trying to dig out of this.
They probably didn’t overbook by 38 but the group didn’t want to get broken up.