What antivirus do you have on there? Give us more info.
Freebies:
Malwarebytes anti-malware
AVG Anti-virus
Avast AV
I personally like
PC Tools Spyware Doctor & AV but it is not free.
Also this webpage:
http://www.spywareremove.com/removeRapidAntivirus.html
What anti-virus program are you running?
I like solo antivirus and then I run spybots, then ad-aware. If things are still not fixed, I will run hijackthis.
I have found an antispyware tool that is free to download and will remove this malware. The software is SuperAntiSpyware. Its friendly and works well.
I use AVG, Spybot and StopZilla
rarely can I not kill the bug
but insidious crap ...trojans mostly ...leftover crawls in yer registry start-up and mimics other .exe stuff....
iexplore.exe, bbsubi.exe, qqtask.exe and all sorts of HP junk, adobe program files, java and lost run.dll crap and just continues to slow ya down..you get duplicate start stuff and can’t figure which is real and which is a worm
I’m not sure anyone short of a real seris tekkie can totally clean a computer that is heavy net use.
good luck
google yer precise bug and check the forums, beware lots of sites sell the cleaner and some are proably the same folks who made the bug to start
I don't know if the anti-virus stuff could be loaded onto the laptop using a USB port device or if you'll need burn a copy to CD. Since you say that your browsers won't work, then you might have to bring the medicine in the form of CD or USB device.
Otherwise, if all efforts of getting antivirus software transported to the lap-top fail ---
You might try booting from OS (operating system) disk, if you have a copy.
Hit F12 early, within first few seconds upon start up, which should open a choice of booting normally, booting from disk, etc. Choose "from disk". You will need to utilize the up-down keys on the keyboard, for the mouse won't work at this juncture...
If successful to here, you will then be offered a choice of reloading the OS (don't do this unless NOTHING else works!) or emergency repair. Choose repair, of course.
At this point it's easy to get confused, for after following the on-screen instructions, it will ask if you have a "repair disk". The OS disk is not a repair disk, so take the choice which requires the computer to search for the program. Sound crazy, I know, but it is an MS platform...
If you get that far following the on-screen instructions, it's possible(?) the OS can be repaired. I cannot guarantee this as a fix, for I'm no expert, but I do have an old Windows 2000 OS dependent laptop which I have to periodically submit to this treatment to keep the USB port wireless working.
Otherwise, if one needs to reload the entire OS, be aware you will LOSE all the documents you have. If that turns out to be the case, I sure hope you have some USB thumbdrive devices and their needed software already loaded on your computer, so that you can download onto them what is on the laptop which you wish to "save".
This reloading of the OS is called "nuking", like nuclear weapons, so be careful. It will wipe out all info not on the original OS disk, for reloading the OS is overwriting. Avoid it as being only a last ditch effort. And that to save the machine only, for the data will end up nuked into (near) oblivion. Only a highly skilled and well equiped pro would be able to restore the info at that point.
bttt
Go to www.malwarebytes.org and download that and run it. Next dump McAfee and go with AVAST anti-virus. You can find it at www.downloads.com under anti virus and both the programs are FREE. I also run Spybot and Super anti spyware on all my computers including laptop.
Some good suggestions here, but I did not see one important item.
Make SURE you clear all previous restoration points that have been created and then do a disk clean up to clear your temp files. These nasty programs will install themselves in multiple locations and the restoration files are a favorite place.
Avast, SpyBot Search and Destroy 1.6.2 and Malwarebytes will do the job of getting rid of the pest and running the programs once a week will keep it clean.
I spent yesterday fighting with my computer too! I haven’t fixed mine yet though.
(*sigh) Guess I’ll need to be nicer to my tech guy.
;-)