Dear Family and Friends...."she types with trembling fingers".... my computer ran absolutely perfectly for exactly 72 hours and then died....blue screen of death!!! and it would not recover as it has in the past. I thought I was going to have a heart attack!! After a normal day, as I was coming in the house, I returned Daughter-in-law Simmie's call - they have a new laptop with Vista as the operating system - we were discussing how to make new folders via that system or through IE. I touched my computer keyboard to wake it up from its afternoon sleep and..............nothing. DEAD! No sound...no nothing....zip, zero, nada! I checked all connections and finally, turned it off at the tower. When it came back up...it said "Windows can not open" and gave me the now DREADED blue screen of death.
By then, it was almost 9 p.m. and I was furious (to put it mildly). Unfortunately, all the English speaking people at DELL offices in TX, were at home...no doubt sitting in front of Dell computers that actually worked!!!! So, I called Dell Tech Support and was immediately connected to one of the little Hindu assassins. He was finally able to get past the error screen, had me set in motion the hard drive diagnostic tool and told me he would call me at 5 a.m. I couldn't sleep....
I tossed and turned all night...paced the floor and searched for my book on VOODOO. About 4:30 a.m. I looked at my computer screen to see that it had frozen in the midst of the SATA diagnostic run. I was NOT a happy person!
5 a.m. came and went, 6 a.m. came and went....no phone call from India! So, at 6:45 a.m.(in a blind rage) I called back to Dell tech support and said "Give me your supervisor!" When that person got on the line...I gave her my rap sheet number and told her I would need to speak to HER supervisor. Finally, about 7:45 a.m., I was able to speak with a person named Sura...who speaks accent free English, and is possibly a rocket scientist. She immediately determined my problem was a memory card. She had me unplug all the leads into the tower, take the cover off, take the memory boards out, replace the one at the time and SCHAZZAM!!! one of them is bad. Please keep in mind that the bad memory board is only 72 hours old. So, to make a long story short, I am using my computer with only one of the memory boards, but it is working just fine and I was SO happy to see I hadn't lost any of my data. And, a technician is being dispatched with a new memory card and equipment to run every test imaginable to make sure this new system NEVER has another problem. Oh yes, and I have an additional year warranty.,p. It is now 1:11 p.m. Andy, Charlie and I are going to have a late lunch and a long nap. I am exhausted :-)
My goodness, Bev. If all your ‘puter problems happened to me ,I’d be sleepless as well.
Good morning, Bev, and thanks for the computer story. I was so pleased to see that the supervisor’s supervisor or whoever she was, obviously a very seasoned techie, was up on it. I bought a DELL in the 90’s and back then, they were pretty much unbeatable. That was my last buy, as I started building my own and now have 3 desktop builds all running, doing their specialized tasks, and one laptop that I assembled from a kit. All of them have XP except the latest addition to the family, the laptop with Vista 64 bit home premium. Getting the hang of Vista.