Don’t forget - when you call Apple tech support, you don’t get some random person in India.
(Unless you ARE in India, in which case you do, and that’s ok.)
LOL
And chances are a lot of problems can be fixed at the Apple Stores which are starting to be all over the place. I had to wait nearly two weeks for a replacement hard drive when I had a Dell. My sister had to replace her Macbook’s hard drive. She dropped it off at the Apple store, talked to the tech about 20 minutes and then picked it back up 3 hours later. Not a bad system at all.