Mac Tech Service Ping!
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DO...NOT...BUY...HEWLETT PACKARD.
Their tech support AND their case managers are the worst. Period. Hands down. Your worst story? I can top it with mine.
Here’s a good example of the “other guys” tech support. http://www.illwillpress.com/vault.html Click on the “Tech Support” story button which is farthest row to the right, second button up from the bottom row. Then press play after the video loads.
My GF has a top of the line Lenovo. Their CS is in the U.S.
Again, DO NOT BUY HP.
I work tech support for comcast and I can tell you from experience Dell is awesome while under warranty. I don’t own one but they pretty much get our customer’s crap fixed no questions asked. I’ll give Apple the winning nod though, because they are a fellow domestic call center.
MSI Wind: http://techreport.com/discussions.x/14739
Personally, I’d prefer the Wind. Two of my friends have Macbooks, and I don’t like them. I’m just used to the feel of Windows, plus having two buttons and a wheel on the mouse.
If you get one, and I do when I buy a laptop, BE SURE TO BUY THE MANUFACTURER'S EXTENDED WARRANTY! Do NOT buy the "store" extended warranty plan! If you buy a Best Buy or Circuit City plan, be prepared for major run-arounds.
A friend had purchased a Compaq laptop from Best Buy, and they sold her an extended warranty along with it. When it died, she took it to the BB where she bought it, and they kept it for nearly 4 weeks, before telling her that someone had spilled liquid into the keyboard, and that it wasn't going to be covered by the warranty. They wanted several hundred dollars to fix it. When she demanded that they return her computer as is, they tried to bill her $100 for the diagnosis. She called me about this, and when I contacted best buy and told them that they were in violation of their warranty agreement with Compaq (this was before Compaq and HP went to depot service on their consumer systems), and that I was warranty authorized by Compaq and HP, and I wanted to see the computer, they somehow managed to "fix" the computer under warranty and get it back to her two days later.
A "real" HP extended warranty with accidental protection coverage is less than $400 for 3 years. You may not need it, I never did (at least so far), but if you ever have to replace your LCD because you dropped the laptop, be advised that it's cheaper to just buy a new laptop in most cases.
Mark