I had a horrible experience with Mac about two months ago and I couldn’t wait to get back to my PC. I purchased the hype. I didn’t find it to be one bit superior to my PC. The tech support was hideous. I spent a total of 15 hours on hold over the course of three days and they still couldn’t diagnose my problem. They came up with all sorts of reasons I had my problem, but none of the “Geniuses” understood what the real issue was. Mind you I had the most expense service contract, but that didn’t seem to matter.That wouldn’t happen with Dell.
I finally went online to a Mac site and found the problem immediately. Of course Apple has yet to fix the problem because which an issue since Leopard came out.
I really could go on, as the story doesn’t end there, but it will aggravate me too much.
I may be in the minority, but I will never have a Mac again.
Sorry to hear about your troubles. What was the specific problem and the "real issue"?
BWWWAAAAAAAAHAHAHAHAHAHAHAHA!!!!!!!
Seriously, you're killing me. You don't know how many times I've spent hours on the phone with Dell support talking to a barely comprehensible guy in India who only knows how to run down a troubleshooting checklist. You get told to do X (usually reinstalling Windows, checking the whole hard drive, etc.), which may take hours, and call back. Then you get to start the whole thing over.
And that was with a high-priced corporate support contract.
This is typical. It's also true that if you type any Windows error message directly into Google, you will find a lot of references to the issue, because chances are that thousands of other users are having the same problem. But with Windows, most of these references will be threads of one message, in which someone asks the question. On most occasions, there will be no solution that actually works for you, because it's Billyware and you have to live with its bugs.
So what problem was it you had with Leopard?
Have you ever actually tried to get tech support help from Dell???
If you can work around the deep, incomprehensible accents, it's then a crapshoot as to whether you'll get someone who knows what he or she is doing, or (more likely) not. They've left me with unsolved problems (including the one for which I had to pay ~ $100 to some geek repair service) and often contradictory advice (because I usually had to make repeated calls to get problems solved).