Takes a Genius to figure out a loose hard drive in MacBook Pro
Genius Bar "genius" not so Genius Scroll to about 3:30.
Apple Rant about price and OS naming scheme from a high-talking emasculate kid
We’re a five Mac family. Excellent machines except that my son’s Powerbook suffered a major system failure. The genius fixed it good as new and even managed to salvage his data which he foolishly neglected to back up. Outstanding service. I’d tell you about my comparable experience with Dell’s “tech support” a few years ago but I’d be banned from FR for bad language.
...check his own hard drive...
Right. Sure. A consumer is going to open up his notebook computer and just check his hard drive. Did you even watch the video? He said he was "...just blown away with the GREAT experience" he had at the Genius Bar. They found his problem, fixed it, went beyond to instal Leopard for him, and all at no charge... On an out of waranty notebook! That was a rave review!
The second guy also was mostly happy. His only complaint was that the Genius told him something was not possible that he later admitted he had not explained well. For your information, a "Virtual server" is something that is done on a computer, not a router. A router hasn't the capacity to be a sever. OSX Macs can act as virtual servers to other computers via "port forwarding" through any router or switch. If you watch the rest of the video, he praises the staff at Apple and complains about Dell's script readers.
The third guy's video rant (in two parts) is a complaint that although he had an appointment he had to wait 50 minutes to ask "is there some software that can fix my drive problems for me?" I agree that wait shouldn't happen, but he wanted a specific fix in software for a problem rhat might be in hardware. The tech told him that it might not be software fixable. He then complained that a piece if third party software he had already bought called "Drive Genius" had failed to fix his problem. The genius agreed that it was a "one trick pony." Even though the Apple staff had already told him that he might have a hardware issue, he seemed determined to "fix" it with software... In fact he bought "Diskwarrior" to keep on doing it himself. He should have allowed the tech at the Genius Bar to at least test his drive.
It looks to me, that aside from the second guy's 50 minute wait, the Genius Bar people were correct and gave the proper advice or fixed the problem.