No, it's experience, Blue. I've seen the Genius Bar in operation and talked to staff members. I have been in IT work for over 30 years (I own my own consulting firm with about 40 SMB clients) and know "fluff" and "posers" when I see them. The Geniuses know what they are talking about and also know when to call in a specialist on something they are not versed on.
You are assuming that Apple does the same thing as BestBuy and Circuit City. They don't. They do it different and better. You make judgements based on your experience with Windows PC tech but you have no experience with Apple. You generalize based on ignorance.
...you missed the humor..."
I saw your attempt at humor. The guy was black and you hinted the Macbook could be stolen. That's bigoted. Would you have said that if the guy were wearing a suit?
I love Windows.
Obviously.
The guy wasn't black, he was a white rapper looking dude. Time for new glasses Sword? I guess I wasn't being racist after all...