I am irritated. I have a HewlittPackard Pavilion laptop computer. I have one question for them so I tried calling them to ask it. It was extremely difficult to find the correct number to call for a non-crisis question. In fact, when I finally got through to a human and eventually asked my question, the person on the other end told me I had called the wrong number, “but he could connect me.”
However, prior to even asking my question, he asked me all sorts of questions about the type of my computer, my phone number, he knew who else in my household had HP products. It was all in the database! And he wanted to add to that database.
But none of that was pertinent to my question. AAAaaargh!
He started calling me by my Christian name. I quickly corrected that and said “Call me Mrs. XXX.” He apologized but throughout the rest of the call, he avoided calling me by name. It is ludicrous to have people who don’t know me, and don’t have a relationship with me to assume a chumminess that just isn’t there.
At one point I interrupted his queries to say, “none of this pertains to my questions.” He asked what the problem was with my computer. I told him there was no problem and I had a question, that I was seeking information.
Reluctantly he asked what information I wanted. That was when he said I had callen the wrong number, “but he could connect me.”
Yet, instead of connecting immediately, he continued asking for info like my email and how could HP contact me in the future. I declined to give the email and I said that I did not want HP pestering me in the future. He continued to flounder around in HP’s programed responses. I hung up.
The whole call irritated me in the difficulty getting to a place where I could actually talk to a person and the difficulty in getting them to leave their assumptions about my call and to what I wanted to learn.
I still haven’t gotten the information I sought.
/blowing off steam
HP has been wonderful with me every time I've been connected to their help desk. I realize you were after different "help" and know thqt it should n't be so difficult. The young man you spoke with was not using his head nor his customer service skills. I am giving him the benefit of the doubt that he had CS skills, since so many who do that kind of work do not!
You've a legit reasion to need to blow off steam!
Good news in a travesty. Murtha is a traitor.