What technical problems is she experiencing with Vista? Maybe I could help?
Start with the Start button. She is a sixtyish year old lady that has always fought with electronics (had a hard time with the VCR). The cable company came and installed a cable modem, but said they wouldn't help her with her wireless modem because she didn't buy it from them. So she stands up at a small table by the TV to use the laptop. She's in AZ and I'm in NM.