Thanks for the links and account info. She won't touch either. She has said she's hoping a friend will come over this weekend or next who might know something about the wireless. As far as the account goes, she refuses to try anything herself or listen to me, and said she will call Dell when she gets a chance. She also bought a printer but won't open the box. She's a 60+ lady, very stubborn, very controlling and very easily freaked out by anything that has more than an on/off switch. She's good at manufacturing crises. Of course she's also very good at laying a trip on her only brother and I buy into it. Grrrr...