So, what do you think should happen?
Bed bug chasers.
I think they should've talked to the management, and provided an them an opportunity to make a wrong, a right (doctors, lauder, treatment, reimbursement etc.) I've done this before, and have been treated extremely graciously. Think about it, no hotel really can be anything but horrified that they have bed bugs.
Resorting to lawyers should be the last, final resort. It's too bad that todays culture is all about bluster and vengeance. The only good side of it is that when you actually employ the "golden rule," many people are so happily surprised that they bend over backwards in their gratefulness.