[Harrius Magnus]

I think they should've talked to the management, and provided an them an opportunity to make a wrong, a right (doctors, lauder, treatment, reimbursement etc.) I've done this before, and have been treated extremely graciously. Think about it, no hotel really can be anything but horrified that they have bed bugs.
Resorting to lawyers should be the last, final resort. It's too bad that todays culture is all about bluster and vengeance. The only good side of it is that when you actually employ the "golden rule," many people are so happily surprised that they bend over backwards in their gratefulness.

[Hildy]

My friend was in a large restaurant chain, when a stuffed head of an animal fell off the wall and on to her head. She had to be hospitalized and she still has to have therapy and surgery. You have no idea how hard this chain has made it for her. She would have settled for medical costs, but because they were so difficult, she's going for the jugular. The way a customer is treated immediately after the event determines how they will proceed.

In this case, We don't know what the hotel did or didn't do. That being said...as in any lawsuit, they'll ask for the sky, and then they'll settle for something reasonable