I repudiate their "thinking". They fail to realize I'm a party to this transaction (actually the more important party) and I too have the right to have policies.
I bought a new computer and needed to install "my" Microsoft Office 2003 on it and take it off the old one. The problem was, I was missing the product key; it was not on the CD case, and it was encrypted on the old computer.
I was told that they were going to charge me $10 to give me my key. I balked; it wasn't the issue of $10, but the fact that I've already bought the stupid program. So I went out on the Internet and found a free program that finds the encrypted key for you.
Thus is the problem with Microsoft's strategy; they find new ways to make you mad.