I bought a new computer and needed to install "my" Microsoft Office 2003 on it and take it off the old one. The problem was, I was missing the product key; it was not on the CD case, and it was encrypted on the old computer.
I was told that they were going to charge me $10 to give me my key. I balked; it wasn't the issue of $10, but the fact that I've already bought the stupid program. So I went out on the Internet and found a free program that finds the encrypted key for you.
Thus is the problem with Microsoft's strategy; they find new ways to make you mad.
Zackly. They piss you off even when they have nothing to gain and make you swear you won't do something the Microsoft way, even if it kills you.
Obviously Microsoft found a way to turn of the sound of a happy customer.