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ARE WE BLIND? (It’s all fun and games until they zot your eye out)
Posted on 08/19/2006 8:54:00 AM PDT by AmericanDragon
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To: AmericanDragon
Welcome to FreeRepublic.
Essays on the Patel Menace belong in breaking news.
2
posted on
08/19/2006 8:57:21 AM PDT
by
dighton
To: AmericanDragon
Signed up just to post this?
3
posted on
08/19/2006 8:57:23 AM PDT
by
COEXERJ145
(Free Republic is Currently Suffering a Pandemic of “Bush Derangement Syndrome.”)
To: AmericanDragon
4
posted on
08/19/2006 8:57:52 AM PDT
by
elc
(Feeling the babywearing love)
To: AmericanDragon
To: AmericanDragon
Absolutely. I called Sallie Mae Servicing two days ago--a govt education loan organization. After a few clicks, I got this fellow with an American first name having a heavy and pronounced Indian accent. He couldn't tell me one iota of what I was asking for. He repeated verbatem twice what the organization had already written in a letter I received. When I asked a question, he read off the content of my letter twice. Before he hung up, he asked if there was anything else he could help me with, I retorted that he didn't help me previously why would I think he would help me with anything else and hung up. I am so thoroughly disgusted.
To: AmericanDragon
"Or do you get someone in India that can't help you and just gives you the run around because they don't know any better"
I get plenty of that from my fellow Americans.
I have worked extensively in tech-support call centers. The reason they went to India is because the people working at the ones here generally knew nothing and cared even less. Turnover was MASSIVE.
We had a consutant come in to evaluate the employees when we were changing insurance companies. They were thinking about instituting drug testing. The consultant advised against it because in his estimation 80% of the work force couldn't pass a drug test.
You think you can't undrstand people in India? Try getting Shinequa in Memphis to explain TCP/IP to you.
You can blame India, but it is American youth that killed tech support in America.
7
posted on
08/19/2006 9:01:09 AM PDT
by
L98Fiero
(Evil is an exact science)
Comment #8 Removed by Moderator
To: AmericanDragon
My experience with imported Indians in the IT industry is that they are profoundly racist and usually seek to replace their American colleagues with other Indians.
9
posted on
08/19/2006 9:06:04 AM PDT
by
thoughtomator
(Islam delenda est)
To: AmericanDragon
10
posted on
08/19/2006 9:09:47 AM PDT
by
Diana in Wisconsin
(Save The Earth. It's The Only Planet With Chocolate.)
To: AmericanDragon
Back to DU with you. Bye.
To: L98Fiero
"You can blame India, but it is American youth that killed tech support in America."
Well, you do have a point. But there are oases of fine technical support that still exist. IBM/Lenovo still has good phone support for its laptops; National Instruments has absolutely superb support folks; Luxsci.com and Speakeasy excel for support in the IT fields... while we all bash the bad ones, it's even more important to praise the good ones, and give them our business.
To: L98Fiero
I do not believe it is the American youth that killed tech support but the hiring manager(s). When you hire incompetent, untrained personnel and put them in a job they cannot handle guess what, the jobs get outsourced. It is not the American worker in most instances but the almighty dollar which dictates which jobs stay in the states and which jobs leave. My experience with calling help centers is not very good and I use the internet forums for specific topics. I oftentimes get an answer via email which solves my problem. Of course if you purchased a new Dell PC, etc. and have to call for warranty service you are caught holding the proverbial bag. Please don't blame American youth for the shortcoming of corporate greed and mismanagement. I speak from experience and not from the hip! I have seen it happen with many corporations (technology, banking, etc.). What's wrong with having a conversation with someone you cannot understand, isn't even an American citizen and doesn't have the answers even if you could understand them. /sarcasm (well maybe)
13
posted on
08/19/2006 9:24:25 AM PDT
by
tuvals
(America First - Support Our Troops!)
To: AmericanDragon
Welcome to FR!
Pardon to rudeness but, posting a bitch session vanity on your first thread is not really a good idea.
Personally, I agree with what your saying.
14
posted on
08/19/2006 9:29:25 AM PDT
by
wolfcreek
(You can spit in our tacos and you can rape our dogs but, you can't take away our freedom!)
To: L98Fiero
I am not speaking only of IT support centers, but outsourcing in general along with the fact that we has so many others coming to America and opening businesses. I work in the hotel industry as a general manager, because they do not want to hire proper help, I am forced to be General Manager, Head of Maintenance, Payroll, Head of Housekeeping, etc..etc..(where there used to be employees to handle those things).Every Indian owned hotel I've seen is like this. If the pilot is loading luggage, serving drinks, tending to passengers and so forth...who the hell is flying the plane?
To: AmericanDragon
Normally, anyone who posts a thread like this on their first day and leaves is probably a troll.
However, I agree with what you are saying.
16
posted on
08/19/2006 9:33:13 AM PDT
by
softwarecreator
(Facts are to liberals as holy water is to vampires.)
To: AmericanDragon
17
posted on
08/19/2006 9:34:16 AM PDT
by
nuconvert
([there's a lot of bad people in the pistachio business])
To: L98Fiero
I know Shaniqua working in an IT center isn't great either, especially when she want's to AXE you a question instead of ASK you...but that's a topic about American ghetto's and how the youth who live there don't want to break with "the hood"
To: nuconvert
Whenever I get one of those guys I always say......."Hey, Wait!! I pushed #1 for English."
19
posted on
08/19/2006 9:37:29 AM PDT
by
ALASKA
To: AmericanDragon
"If the pilot is loading luggage, serving drinks, tending to passengers and so forth...who the hell is flying the plane?"
LOL! I know where you are coming from.
Seriously, though. Most of the people in the call centers I worked in were straight from the local grocery store or fast food joint. They had a PC at home, could get around in Windows so they were hired. Personally, I think the call-center model as a whole is a debacle by design but that is a whole other thread.
20
posted on
08/19/2006 9:40:56 AM PDT
by
L98Fiero
(Evil is an exact science)
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