[AmericanDragon]

I am not speaking only of IT support centers, but outsourcing in general along with the fact that we has so many others coming to America and opening businesses. I work in the hotel industry as a general manager, because they do not want to hire proper help, I am forced to be General Manager, Head of Maintenance, Payroll, Head of Housekeeping, etc..etc..(where there used to be employees to handle those things).Every Indian owned hotel I've seen is like this. If the pilot is loading luggage, serving drinks, tending to passengers and so forth...who the hell is flying the plane?

[L98Fiero]

"If the pilot is loading luggage, serving drinks, tending to passengers and so forth...who the hell is flying the plane?"

LOL! I know where you are coming from.

Seriously, though. Most of the people in the call centers I worked in were straight from the local grocery store or fast food joint. They had a PC at home, could get around in Windows so they were hired. Personally, I think the call-center model as a whole is a debacle by design but that is a whole other thread.

[IronJack]

hey do not want to hire proper help

I think you just answered your own question.

Let's not kid ourselves, folks. This is ALL about money, nothing more. Some gibber-speaking Indian who will politely tell you to pound sand comes for a tenth the price of an American who has been on the job for all of two days.

In my experience, support desks pay squat, work their people like field hands, and scream over every little slipup. Then they wonder why they can't keep any trained help. If you can last 6 months in that pressure cooker, you're considered "senior" and the job demands actually increase. But you DO get an extra nickel an hour!

[SaxxonWoods]

More jobs are being insourced to America than are being outsourced to foreign countries. In general, the jobs being insourced are better, higher paying jobs than the jobs being outsourced.

So, you are wrong. Shaddup. Go find something useful to do.