"I think tech support got you going off into a different direction. :)"
Hey, I'm just going by what's available to me...8^)
:-) after hours on end with them, I was just saying ok, whatever to anything they told me... they did tell me to contact Toshiba, which I did not want to do prior to talking to my friend who got the computer for me, being that I am not the employee and all and he bought it for me so to speak
I am too old to really have grown up with computers but really wish I could be more comfortable figuring it all out.