OSS PING
If you are interested in the OSS ping list please mail me
The "companies can't accept free tech support, they need someone to blame," argument has been done to death, and I have trouble believing it. I know plenty of corporate IT people who rely on free IRC and email group support for both free and proprietary software.
I would never rely on google and IRC no matter how good they are (and I use them often) when the day is over I want someone way better than me who spends a solid 40 a week doing nothing but support. When I need Linux I buy RedHat if I wanted to run Asterisk I would go with Digium..