They don't understand much about business if they're releasing customer info straight to the internet. Neither do you apparently, it must have something to do with that "everything must be open" philosophy they're teaching these days.
This guy had no good reason to contact CentOS directly. Though he had good reason to contact his ISP.
Apparently, you conveniently seem to miss this fact.
They were not going to do it until the man said "I welcome the media attention"..