Second, this Jerry guy isn't a customer of CentOS. He's a customer of the web hosting company--who is a customer of CentOS.
If this man had posted his gripe diplomatically instead of acting like a toddler during a nasty temper tantrum, I doubt this exchange would have been posted if this Jerry guy would have remained civil.
IMO, the CentOS team posted exactly becase it was that immature.
And it seems like he's even more immature:
They don't understand much about business if they're releasing customer info straight to the internet. Neither do you apparently, it must have something to do with that "everything must be open" philosophy they're teaching these days.