once again, I am over at the Troupeville clinic, suffring through yet another attempt to get balky equipment to f[beep!]ing function...
this time: getting a new Canon imageCLASS D320 photocopier to install on their beat up POS Compaq as a prinetr.
1. it functions as a copier
2. I had to replace the CD-ROM drive, and it now works properly.
3. BUT... it has refused my various efforts to get it to install the drivers/recognize the USB connection
the computer SEES the copier (I checked that out in controlpanel>system>deviceprofiles, and the damned copier IS listed) but the driver autorun setup.exe keeps balking at the last operation - it cannot "recognize" the USB connection.
having exercised what little geekery native to my noggin, I know it is missing several dll files... however, upon "update driver" it insists I already have installed the best driver.
the OS on this POS Compaq is win98.
all I can guess is that the fact that the driver section on the Canon disk labelled "win9598" is empty is the root of the problem... but I can't swear to that.
what the HELL, d00d?
HALP!!!
Bingo. I'd bet there are *no* drivers for Win98.
I'd try calling the help number, waiting on hold the requisite 30 minutes, and verifying that it will/will not install on that OS. Not much else you can do, really.